With advances in technology, the relationship that customers have with their bank and with their finances has changed. Customers rely less and less on walking into a branch for their banking needs, and instead have digital options to help them —ATMs, on-line chat, mobile phones, and Internet banking. So far these have been seen more as additive to a customer’s banking experience but when do we go over the digital disruption tipping point and see a change in the fundamental banking business?
Huy Nguyen Trieu’s insight:
Excellent report about Fintech and digital transformation in finance by the team at Citi – a real treasure mine of 100+ pages.
Also, love the Space Invaders theme that many bankers of a certain age will remember with nostalgia!
Link to the report here